Principal and Trainer Josephine Ive is a renowned industry professional in the world of luxury service.
Josephine’s prestigious career includes her prominent position as the UK’s first female butler where her clients included Queen Elizabeth, the Queen Mother and British High Court Judges.
Josephine has been an Australian resident since 1986 and has taken her culinary and service skills across the globe where she is highly sought after as a hospitality guru, food writer, cookery connoisseur, author and as a world professional in luxury butler training.
Josephine is noted for guiding students with her vast wealth of knowledge, her superior attention to detail and a refreshing teaching method that encompasses traditional Butler training with modern forward-thinking topics.
Josephine is well-known in Australia, South East Asia, Middle East, China and beyond as a highly-respected trainer of professional butlers, valets and luxury yacht stewards.
7 Star Service ™ standards which Josephine has developed are applied to all Magnums Butler Academy training programs.
Kim joins Magnums as a PYA GUEST Accredited Interior trainer with
almost nine years’ experience working on board large motor yachts, cruising
both well-known and far-flung regions of the world.
Having worked predominantly as Chief Stewardess and Purser on both private
and chartered yachts, she has been involved in all aspects of the daily running
of the vessels, as well as refit and new build projects thus she knows first-hand
the challenges her students may face.
She has trained both shore side and on board as well as in resorts. Drawing on her previous experience as a teacher, Kim is ideally suited to provide a relaxed yet focused environment helping her students gain an in-depth understanding
of the highest levels of service, housekeeping and organisational skills.
Key support role for both Magnums Luxury Yacht Stewardess and Magnums Butler Academy.
Result driven, passionate hotelier with strong luxury segment experience in hotel industry. Spent 4 years in Asia opening & managing outlets, training successful teams, achieving goals and receiving wonderful recognition from guests. Believes that listening & understanding, supporting & coaching, motivating & recognizing are the keys to build ambitious teams. Mainly focused on delighting guests, exceeding their expectations and team development: skills-wise and knowledge-wise .
Marta has Master of Arts in Hospitality. Marta`s biggest achievement was opening and managing a successful club Lounge department consisting of 3 subdepartments: Club Lounge Agents, Club Lounge Butlers (Designated Butlers as well) and Food & Beverage Attendants in Mandarin Oriental Pudong Shanghai. Her 3 teams She trained personally and according to Forbes, LQA&MOQA standards. Within a year of operation hotel won 5 Stars Forbes award. Currently number 1 hotel in Shanghai.
Right now she is supporting Magnums with Social media, client relationships & Training.. Should you be reaching out to us - Marta will be delighted to assist!
Business & Quality Service Manager. Mrs. Shar Dean manages Magnums Butler Academy business administration from our office base in Queensland, Australia.
Known for her business acumen, Mrs. Dean`s banking and accounting career ensures that Magnums clients experience a professional service at all times.